Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
helpful service
great location
poor dining
not very clean rooms
7.2/10
Very good
Rooms
6.5
Location
8.5
Service
8.8
Dining
5.5
Guest reviews
7.2/10
based on 4 reviews
4/5
based on 3686 reviews
8.5
8.5/10 based on 4265 reviews
#128 of 492 hotels in Sao Paulo based on Tripadvisor
Nathaniel
United States of America,
May
2024
6.8/10
My stay at the hotel was a mixed experience. The rooms were not as clean as I hoped, and the TV channel options were limited. On the bright side, the street view was nice, and the bed was comfortable, but the room was quite dark. The service really made a positive impact as the staff was exceptional and very helpful. The location was excellent, making it easy to reach the places we wanted to visit. However, the dining experience left much to be desired with cold breakfast items. Overall, a decent stay with some room for improvement.
Rooms
6.0
The rooms were not as clean as I expected but had a nice street view and a comfortable bed, though quite dark.
Service
9.0
The service provided by the staff was exceptional and made a significant difference in my stay.
Location
8.0
The hotel's location was excellent for our needs, close to the places we wanted to visit and in one of the best neighborhoods of the city.
Dining
5.0
The dining experience was disappointing, especially the cold breakfast items that were served.
Facilities
7.0
helpful service
poor dining
Earl
United States of America,
March
2024
6.2/10
The hotel is a bit crowded with small rooms but convenient during the day. The service stands out, especially with the receptionist João, although check-in and checkout can be time-consuming. The location is excellent, surrounded by public transportation options and a shopping mall, but check-in waiting times are unacceptable. The dining options are limited, but the hotel facilities are decent.
Rooms
5.0
The rooms are small and crowded but convenient for daytime use.
Service
8.0
The service, particularly João at the reception, is remarkable despite check-in and checkout delays.
Location
8.0
The location is fantastic with easy access to public transport, restaurants, and shopping areas, though check-in waiting times are not acceptable.
Dining
5.0
Dining options are limited with additional charges for specific requests.
Facilities
6.0
The facilities are average and fulfill basic needs.
Convenient location
Small rooms
Margaret
United States of America,
January
2024
7.8/10
The hotel offers decent rooms that could use some renovation, but they are of a good size and come with a great breakfast. The service, especially from João at the reception, stands out despite potential wait times. The location is pivotal, with easy access to public transportation and amenities, although there may be issues with overcharging by collaborative taxi services. The dining experience is varied, healthy, but basic with some minor issues regarding specific orders. The facilities overall meet expectations, providing guests with essential amenities.
Rooms
7.0
The rooms are a decent size and come with a great breakfast. They need renovation but are still nice.
Service
9.0
The service was amazing and professional, with João at the reception being particularly outstanding. There may be some queues but within acceptable limits.
Location
8.0
The location is quite pivotal, with easy access to public transportation, restaurants, and a shopping mall. However, there were issues reported with overcharging by taxi services.
Dining
7.0
The dining experience offers several tastes and healthy options, but there may be minor issues with specific orders and additional charges.
Facilities
8.0
The facilities meet expectations, providing essential services to guests.
Grace
United States of America,
June
2023
8.6/10
I can't get enough of this hotel! It's in such a prime location, close to the best spots in São Paulo. The rooms are cozy and neat, and the staff is incredibly friendly and helpful. However, it can get a bit crowded during rush hours. The suite I stayed in was well-maintained and comfy.
Rooms
8.0
The suite I stayed in was well-maintained and comfy.
Service
9.0
The staff here is just super friendly and helpful. They really go above and beyond to make your stay great.
Location
10.0
The location is a dream! Right next to Shopping Ibirapuera and the metro station, it's so convenient for exploring the city.
Dining
7.0
The dining options were good with nice local products. Plus, being close to a shopping mall makes grabbing a bite to eat a breeze.
Facilities
9.0
The facilities are top-notch. Everything was clean and modern, making my stay even more enjoyable.